....because they can't even spell "Customer Service"
Twas the morning before Midsummer and all through Sweden not a customer rep was available to answer any of our questions regarding boat rides from Stockholm to Helsinki and Tallin.
Amit made first contact with a costomor survise representative at about 10:30am. The first rep we spoke to was Martin. This guy was great. Amit asked about the pricing scheme for the night cruises to Heslingfors. What Amit did not realize was that the customer can only ask one question per phone call. Upon enquiring about further travel to Tallin, we were asked to hold so we could be transfered to the Estonian booking office. Amit interjected, "Excuse me, we have been transfered 4 times alrea..........beep" and was promptly interrupted by the lovely violin tunes of Sibelius. After a few minutes of being serenaded, a lovely Estonian man picked up our call. [Estonian man] provided us with a quote for travel from Stockholm to Tallin. He even checked for travel options between Tallin and Riga. Amit then asked about return cruises from Riga, but this required being transfered to a Latvian representative. Amit conveyed my dissatisfaction with the number of transfers required to gather these trivial pieces of information. Although [Estonian Man] empathized with our plight, he placed us on hold for a Latvian rep.
"[Random Latvian colloquial greeting]," said the pleasant sounding representative.
"Hi, Do you speak English?" Amit inquired to which the Latvian rep responded "Hai!"
"Yes, we would like more information about fares from Riga to Stockholm." "-Click". And we had been hung up on again.
We redailed the Swedish ticket office, were promtly transferred several times, and then placed on hold for ages. We concluded that the problem was that we were speaking English, so I called back and decided to use the Swedish menu options. But, alas, I was still transferred several times. I eventually did get a quote for our trip, 4082 SEK, so we'll see if we end up booking it.
Now we're on our way out to the island, hopefully we'll be able to send an update from there. And we'll look out for the Others.
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Its like calling Ticketmaster for any information. One time the following happened: I was trying to see a show in South Carolina. The third thing they ask is what state the show is in, by entering the two digit state code. So I proceed to enter SC (72)...it then asks me if I had entered PA (for Pennsylvania), I click "no", and it immediately brings me back to "Please enter your state"....I do this several time, but Ticketmaster never admits that South Carolina exists, only PA.
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